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Cancellation, Modification and Refund Policy
Cancellation:
A Parker may cancel an hourly booking from the app at any time up until the minute before the start time of the booking. When an hourly booking is cancelled the Parker will be refunded the cost of the booking. It can take anywhere from 5-10 business days to show up on your bank account due to the bank and the payment provider’s processing times.
You cannot cancel a booking after it has started. If you have extenuating circumstances please contact our GrydPark support team and we will do our best to help you resolve your issue.
If you have a monthly parking subscription you can cancel for the next month anytime before the last day of the previous month.
Modification
A Parker may extend the time they are parking for by clicking the “Extend” button on your booking. You will only be able to extend your booking if another Parker hasn’t already booked the same spot for a time which would overlap with your extension. An extension of your parking will be processed as a separate transaction.
If you have made an error on your booking such as selecting the wrong spot, the wrong date/time or input your license plate incorrectly, please cancel your booking and complete a new booking. Your cancelled booking will be refunded if you cancel before the booking has started. If you notice the error after your booking has already started please book a new booking with the correct details and contact our GrydPark support team regarding the original booking.
Refund
A Parker will be refunded the cost of an hourly booking if the Parker cancels before the start time of the booking.
A refund may also be issued in other extenuating circumstances at the discretion of the GrydPark Support Team. If you are requesting a refund after the start of your booking please contact our GrydPark Support Team.
It can take anywhere from 5-10 business days for a refund to show up on your bank account due to the bank and the payment provider’s processing times.
If you have any questions please email us [email protected].
Last modified: September 21, 2022
